Privacy Policy

1) Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and other contact details you provide when submitting inquiry forms or contacting us.
• Project Information: Details about your project scope, location, timeline, and requirements shared during consultations or quote requests.
• Technical Information: IP address, browser type, device information, pages visited, time spent on pages, and referring website through standard server logs and cookies.
• Communication Records: Correspondence via email, phone, or contact forms for service delivery and record-keeping purposes.

2) How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes, estimates, or proposals.
• Communicate with you about projects, schedules, change orders, and service delivery.
• Improve our website functionality, user experience, and content relevance.
• Maintain records for business operations, legal compliance, and quality assurance.
• Send occasional updates about our services, capabilities, or industry insights (you may opt out at any time).
• Comply with applicable laws, regulations, and legal processes.

3) How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party contractors, subcontractors, suppliers, or consultants who assist in project delivery, with confidentiality obligations in place.
• Business Partners: Engineering firms, architects, or project stakeholders when necessary for project coordination and execution.
• Legal Requirements: When required by law, court order, subpoena, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4) Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Improve site performance and functionality.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

5) Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

6) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7) Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related records may be retained for several years for warranty, compliance, and business continuity purposes.

8) Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications by following the opt-out instructions in emails or contacting us directly.
• Do Not Track: Our website does not currently respond to Do Not Track (DNT) signals.

To exercise these rights, please contact us using the information below.

9) Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10) California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

11) International Users

Our website is operated from the United States. If you are accessing our site from outside the U.S., your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country. By using our website, you consent to this transfer.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

13) Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• 📞 (901) 867-1940
• ✉️ info@ajrindustrial.com
• 📍 Serving TN, AR, MS, OH